Job Summary
Sanlam is looking to employ a Call Centre Agent.
Duties And Responsibilities
What will you do?
• Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
• Adhering to the implemented processes, policies and procedures and keeping to all Service Level Agreements
• Handling of general information requests from clients in a professional, effective and efficient manner
• Nurture and build strong relationships with internal and external clients
• Updating of member information accurately on system
• Outbound dialing will be required dependent on project specific tasks
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• Support and contribute towards the Sanlam Digital Strategy
Qualifications And Experience
What will make you successful in this role?
Qualification & experience
• Matric/Grade 12
• Experience in a customer centric environment
• Knowledge of Financial Services would be advantageous
• Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
• Competency in an African language
How To Apply
To apply click on the view more information button below.
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