Sanlam Call Centre Agent

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Sanlam Call Centre Agent

Job Summary

Sanlam is looking to employ a Call Centre Agent.

Duties And Responsibilities

What will you do?
• Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters

• Adhering to the implemented processes, policies and procedures and keeping to all Service Level Agreements

• Handling of general information requests from clients in a professional, effective and efficient manner

• Nurture and build strong relationships with internal and external clients

• Updating of member information accurately on system

• Outbound dialing will be required dependent on project specific tasks


• Support and contribute towards the Sanlam Digital Strategy

Qualifications And Experience

What will make you successful in this role?
Qualification & experience

• Matric/Grade 12

• Experience in a customer centric environment

• Knowledge of Financial Services would be advantageous

• Computer literate with proficiency in Microsoft Office (word, excel and Outlook)

• Competency in an African language

How To Apply

To apply click on the view more information button below.
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