Metropolitan Retail: Customer Service Learnerships 2022


Metropolitan Life Office invites applicants to apply for Customer Service Learnership Programme 2022.

Learnership Application Closing Date: 10 January 2022

Learnership Location: Lebowakgomo, Limpopo

RESPONSIBILITIES AND WORK OUTPUTS

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  • Timeously complete all administrative and reporting duties related to the role
  • Accurately capture and check new business documentation.
  • Collate, compile and distribute documents to the required standards within defined time-frames
  • Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
  • Screen and route all queries received to appropriate stakeholders
  • Maintain the relevant office housekeeping standards
  • Escalate faults/errors on applications to Line Manager
  • Providing feedback on status of applications i.e. outstanding requirements and errors
  • Provide updates on how many applications issued and processed
  • Accurately capture client information on the relevant system
  • Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
  • Ensuring client service level agreements are met and exceeded
  • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
  • Engage with client in a client centric manner in order to improve client retention and repeat business activities
  • Resolve client queries and follow up to ensure queries are resolved timeously and effectively
  • Process the relevant policy transactions per client interaction
  • Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
  • Accurately identify problems and proactively solve them

COMPETENCIES REQUIRED

  • Attention to detail with good planning and time management Skills
  • Numerical reasoning ability and analytical Skills
  • Fluent Verbal and Written Communication and Comprehension in English
  • Stakeholder engagment and relationship management
  • PC Literacy

EXPERIENCE AND QUALIFICATIONS

  • Grade 12 or an equivalent NQF4 qualification (all CV’s must include matric certificate / statement of results)
  • Must be unemployed, South African citizen aged between 18 and 35
  • Interest in sales and customer service is essential

How to apply

Click here to apply online for Metropolitan Retail: Customer Service Learnerships 2022

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